Orbibet Privacy Policy

At Orbibet, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or otherwise interact with orbibet.com. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data. By creating an account with Orbibet, you confirm that you have read and understood this policy and consent to the practices described below.

Who We Are

Orbibet is operated by Green Web Design and Development Ltd, registration number 000044773, registered at Sea Urchin Street, San Pedro, Ambergris Caye, Belize. We hold a licence issued in Anjouan, Union of Comoros, licence No. ALSI-202411070-FI2, type b2c, covering orbibet.com together with five associated domains. We are the data controller responsible for your personal information whenever you use our casino, and we act in compliance with the laws governing our licence as well as applicable data protection standards in the markets we serve, primarily Canada.

Information We Collect

We collect several categories of information to operate our services, verify your identity, process payments and comply with our regulatory obligations. Our data collection practices cover both information you give us directly and information generated automatically through your use of orbibet.com.

• We collect registration details such as your name, date of birth, email address, phone number and residential address when you open an Orbibet account.
• We gather identity verification documents, including government-issued ID and proof of address, as part of our KYC procedures, which may include a verification phone call.
• We record financial information related to your deposits and withdrawals, including the payment method used — Mastercard, Visa, Interac or Tether — and confirmation that the account or card is registered in your name.
• We track your gaming activity, including games played, wagers placed, wins and losses, and bonus usage, to administer your account and our promotions.
• We log technical data such as your IP address, device type, browser information and login timestamps, partly to confirm your location is not among our restricted territories.
• We retain your communications with our support team, including live chat transcripts and emails sent to [email protected].

Information from Third Parties

We may receive information about you from payment providers, identity verification services, affiliate partners and, where legally required, from licensing or regulatory bodies, including Gaming Services Provider N.V., which handles escalated complaints under our licence.

How We Use Your Data

Our use of your personal information is limited to purposes connected with operating orbibet.com, protecting our players and meeting our legal duties. Orbibet uses your data for the following purposes:

• We use your data to create and manage your account, including processing deposits, withdrawals and bonus eligibility such as the Orbibet welcome packages and reload offers.
• We verify your identity and age to ensure you meet the eligibility requirements to open an account with Orbibet casino.
• We monitor transactions and gameplay patterns to detect fraud, money laundering, bonus abuse or breaches of our Clause 3.4 prohibition on VPNs, proxies or location-masking tools.
• We use contact details to send service messages, account notifications and, where you have opted in, marketing communications about Orbibet bonus offers and promotions.
• We analyse aggregated data to improve our game selection, website performance and loyalty program features such as our 26-level Orbibet Loyalty Program.
• We retain records to comply with anti-money-laundering legislation, tax obligations and the requirements of our Anjouan licence.

Legal Basis for Processing

We process your personal data based on the performance of our contract with you, our legitimate business interests in preventing fraud and operating a secure platform, your consent where required for marketing, and our compliance with legal and regulatory obligations applicable to Orbibet as a licensed operator.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run our business and meet our legal commitments.

• We share data with payment processors handling Visa, Mastercard, Interac and Tether transactions to complete deposits and withdrawals.
• We share information with identity verification and KYC service providers to confirm your eligibility to play at Orbibet.
• We disclose data to our regulator and, where complaints are escalated, to Gaming Services Provider N.V.
• We may share information with law enforcement or government authorities where legally compelled to do so.
• We share limited data with analytics and marketing partners to measure the performance of our promotions, including keyword campaigns related to Orbibet login, Orbibet app and Orbibet bonus offers.

Cookies and Tracking Technologies

We use cookies and similar technologies on orbibet.com to keep you logged in, remember your preferences and understand how players interact with our site, including our mobile web, desktop and PWA app versions. You can manage cookie settings through your browser, although disabling certain cookies may affect your ability to use some features of our casino.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, tax and regulatory obligations. Where your account becomes dormant with a positive balance, we continue to hold your records in line with our dormant account fee policy, charged from the twelfth month of inactivity. Verification documents and transaction records are kept in accordance with the retention periods required under our licensing framework.

International Data Transfers

Because Orbibet operates internationally, your data may be transferred to and processed in countries outside your country of residence, including jurisdictions where our service providers or regulatory contacts are based. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including direct marketing.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before actioning your request.

Self-Exclusion and Responsible Gaming Data

If you request self-exclusion by emailing us from your registered address, we will act on that request within 24 hours and retain relevant records to ensure the exclusion is properly enforced across our systems.

Security of Your Data

We implement technical and organisational measures designed to protect your personal information against unauthorised access, loss or misuse. While we take data protection seriously at Orbibet, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Restricted Jurisdictions

Our services are intended for players in permitted territories, primarily Canada, and we do not knowingly process data from residents of restricted countries listed in our Terms and Conditions. If we identify that an account has been accessed from a restricted location, including through a VPN or similar tool prohibited under our terms, we may suspend the account and process data accordingly for compliance purposes.

Children's Privacy

Orbibet does not knowingly collect data from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of orbibet.com after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat or by emailing [email protected]. We aim to respond promptly to all privacy-related inquiries.